Business and Pricing Topics

I've run into this since we started running a proper business. Obviously, when we broke down the numbers we found out why we were broke all the time. We just weren't charging enough for our product and service. Our families grow, this is how we make a living, survive, prosper.

Well, today we had a woman say we were taking advantage of her because she was a woman...because she didn't like our price. Calling into question our character, our honesty because she didn't like our price.

I just wanted to mention, this is unacceptable.

I depend on Jason to figure out our numbers so that my family can survive. We don't take it lightly. Lots of thought goes into what we need to charge and it SUCKS to have the public think we're ripping them off because they don't like the price.

I send the lady our $24K shower video from a while ago and told her I've been standing up for the family wage for years and when I asked her if she had researched us and she said yes, I assumed she understood what she was buying.

I gotta imagine the public can assume from what we put out online, how we show up, the condition of our tools, how we speak, etc. that we're not going to come cheap...no? In the past when people have given me this objection I'll take a photo of our "approved bids" with the final numbers and description of what we did...and send that...so they can see that yes, we get $3500 to $5000 for a back splash with a tear out. OVER AND OVER AND OVER AND OVER AND OVER. It's not JUST YOU. That's what people pay! I think we need to go after this as good contractors. Just because you may not like my price it doesn't mean I'm a bad person or ripping you off.